Want to join our team?

It's been a mammoth 5 years since we started SWIISH.com. First came the blog in 2012, and a couple of years later, we launched our online store. Full of goodies we absolutely love, it's a monthly edit of buys we (and you) can't live without.

We've written cookbooks (three of them, with another on the way!), developed new products (helloooo Super Green Superfood Powder and our frozen Super Green Smoothies range) and have grown our community reach through our charitable initiative Wish By SWIISH, which grants wishes to women suffering from serious illnesses. We have so much more planned for 2018 and beyond that we cannot wait to share with you all.

But here's the thing - to achieve all of this and to continue to create an online destination that we are insanely proud of - it takes an AMAZING team. A team who share the same passion and the same vision - inspiring a healthy and stylish life. At the end of the day, we want women to feel good from the inside out and to do so in a way that doesn't cost the earth.

And now our team is growing, yay! We are on the hunt for a full-time Community and Customer Experience Consultant, someone who can deliver world class service to our SWIISH readers, customers and community. 

To be successful in this role, you will be a customer service rockstar, passionate about delivering above and beyond a five star experience at all times.

You must have a track record of mind-blowing customer service, as well as be incredibly efficient and organised. Your spelling and grammar is 100% accurate at all times, and this, together with attention to detail is what you pride yourself on.  You love social media as a way of connecting with others, and are across the ins and outs of Instagram and Facebook specifically.

It’s imperative that you’re enthusiastic, a people person with compassion, that you get things done rapidly in a way that makes our community and our customer feel special, appreciated and listened to. After all, they’re the heart and soul of our business and we want them to be happy at all times.

  • Delivering world-class service and support to our community and customers – whether over the phone, email or social media

  • Checking all social media channels and ensuring that all messages and questions are responded to in a timely manner, in a way that goes the extra mile

  • Managing the SWIISH inbox and replying to all emails and questions from our customers and community – including online store queries as well as general questions

  • Contacting customers over the phone as required

  • Relating the brand story consistently across all touch points

  • Providing recommendations and advice to customers as needed

  • Managing customer reviews left for our online store and utilising the feedback as needed, to ensure the best possible experience for our customers

  • Managing the SWIISH rewards program and VIP program including working across the team on VIP events or campaigns

  • Moderating Facebook groups, managing discussions and responding appropriately

  • Reporting on trends or themes and using this information to implement improvements to processes, content etc.

  • Engaging in a manner that grows our community, and turns our readers and customers into brand ambassadors

  • Engaging in a lighthearted manner where required, and also managing conversations of a more serious nature where needed

  • Previous customer service experience (minimum 2 years), preferably in the areas of fashion, health or general lifestyle

  • Organisational skills that are second to none – you run a to-do list with military precision… nothing slips through the cracks. You need to be able to plan ahead and adjust your workday accordingly during peak times

  • Exceptional communication skills including the use of correct spelling and grammar

  • Confidence in problem solving and getting things done

  • Flexibility to respond on social media as required on evenings and weekends (this is critical – but we offer flexibility in return)

  • The ability to thrive in a fast paced, entrepreneurial environment, to multi-task, manage conflicting priorities and work well under pressure

  • Exceptional attention to detail

  • The ability to demonstrate initiative and think ahead

  • Strong competence across social media platforms, specifically Instagram and Facebook

  • Strong passion for health, beauty, fashion and lifestyle

  • Experience using a Mac would be preferred

  • A flexible, can-do attitude (no job is too big or too small)

  • To enjoy being part of a small, tight-knit, hardworking and fun team culture

  • Australian citizenship or the appropriate visa / working rights to enable you to work on a permanent, full time basis

We are a team of passionate people who truly believe in sharing with others ways to live a fabulous, yet affordable life. We have a strong company culture that is grounded in teamwork.  We pride ourselves on delivering engaging content, exceptional service and quality products to our customers.

We offer staff discounts and the opportunity for you to learn and build your skills in a growing business.  In addition to managing the community experience and customer service, you will be exposed to a multitude of areas across the organisation including the online store, books and new product development.

If you possess the skills listed and would enjoy achieving success with a passionate team, we would love to hear from you.

To apply for the role, please click here or please email Maha Koraiem with a cover letter, outlining your suitability, together with your resume. Maha’s email address is maha@swiish.com.au


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