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ABOUT SWIISH

swiish-about-us

 

Founded by sisters Sally Obermeder and Maha Corbett, SWIISH stands for: Stylish Women Inspiring Inner Strength, Health and Happiness. The ultimate feel-good online lifestyle destination for women, SWIISH is based on the belief that you don’t have to spend a fortune to feel amazing inside and out. It’s all about creating the best version of yourself – from wellness and health, to personal style, beauty and home.

The SWIISH online store, which launched in 2015, has been hugely popular offering chic fashion, beauty and lifestyle buys at an affordable price.

At SWIISH, we believe that fashion can also be a wellness tool – if we look good, we feel good. We all want to feel good, love what we’re wearing and feel comfortable in our own skin. Getting dressed can be a daily form of self-care. It’s all about the way you present yourself, a form of creative expression.

Sally and Maha share a passion for health and fitness, with Maha also a certified health coach. SWIISH offers achievable advice for living a well-balanced lifestyle, incorporating mind, body and spirit. With a strong emphasis on fresh, wholesome food, the SWIISH Kitchen recipes are among the most popular on the SWIISH blog as readers seek to emulate the sisters’ enviable glow and lust for life.  

Testament to the SWIISH ethos of leading a healthy, happy life, Super Green Smoothies is the #1 best-selling book released by Sally and Maha in 2015. It has been reprinted 8 times, and translated across the globe into several languages. The book came about after Sally’s battle with breast cancer. She wanted to get her health back on track and having green smoothies helped her lose over 15kgs, increased her energy levels, and improved her digestion and skin, ultimately leaving her feeling better than ever. Maha adopted the green smoothie lifestyle too with similar results – she lost 8kgs, and felt lean with improved digestion and better sleep. The sisters then began creating and testing different recipes which eventually became the Super Green Smoothies book.

After this came the best-selling books The Good Life, Simple And Lean, Super Easy and Dinner's Done – all designed to inspire a healthy lifestyle that fits in seamlessly with the demands of today's busy world.

In addition to SWIISH, Sally has an esteemed TV and media career including being a co-host of Channel 7’s (former) national news and entertainment show, The Daily Edition. She is also an ambassador for the National Breast Cancer Foundation and the Sony Foundation. Plus, she works with the Nelune Foundation, the Breast Cancer Network of Australia and Shake It Up (Parkinson's research). 

Also passionate about giving back, Maha is a supporter of several charities including the Humpty Dumpty Foundation, Cancer Council and Giant Steps.

Sally, Maha and the SWIISH team also run the charitable initiative WISH by SWIISH, designed to bring a little joy and happiness into the lives of those suffering serious illness.

FREELANCE ONLINE CUSTOMER CARE ASSISTANT

Australia’s leading wellness brand, SWIISH stands for strength. But it also stands for confidence, assuredness and self-worth, for action and empowerment. 

SWIISH supplements are scientifically formulated and carefully created, using the highest-grade ingredients and tested again and again for efficacy. There are no shortcuts, no preservatives, no cheap fillers and no nasties. With key supplements formulated to improve skin glow, hair growth, gut health, sleep, metabolism and energy levels the range is designed to enable everyone to seize each day with a glowing, healthy confidence.

THE ROLE

We are looking for an Online Customer Care Assistant to work approximately 10 hours a week (more during peak times) on a freelance basis. The role is responsible for ensuring a consistently high level of customer service across all platforms, using the brand tone of voice. 

Responsibilities include:

Assisting customers with all enquiries, including but not limited to queries across products, fulfillment and shipping, subscriptions, product recommendations, rewards points, offers and promotions. Responding to customer queries received via email, social media comments, DMs, and phone enquiries in a timely mannerEscalation of any issues regarding order fulfillment or delivery with the relevant parties eg Australia PostTracking any open issues, following up as needed to ensure resolution and closureWorking closely with with the fulfillment team to ensure all orders are shipped without issuePlace orders in Shopify as requested by the co-founders eg competition winners, gifting etc

The successful candidate will possess the following skills and experience:

The ability to confidently use Shopify (essential)Experience using a centralised customer platform such as Gorgias, Zendesk or similar (preferred)Strong written communication skillsThe ability to go the extra mile to ensure customer satisfactionFlexibility to respond to customer queries outside of standard business hours, particularly if the customer needs an answer quickly in order to complete a time-sensitive transaction

This is a rare opportunity to join our team on a freelance basis, and genuinely help make a difference to the lives of our customers and community through their wellness. In turn, you will be provided with a supportive team environment, competitive hourly rate and the flexibility to work from anywhere. As a freelancer, you would need to set up an ABN if you don’t already have one (it’s easy), and invoice us weekly for hours worked.

To apply, please send your application (resume/job history and cover letter) to Maha Corbett via maha@swiish.com.au

Note: Only those candidates selected for an interview will be contacted.