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OUR SUSTAINABILITY JOURNEY

swiish-sustainability-journey



OUR COMMITMENT
Together with our SWIISH community, we are committed to creating a more sustainable future when it comes to our industry, our planet, our people, and our business.

SWIISH was built on our mission of helping others feel amazing inside and out. This extends beyond the individual, to our planet and all people. This is what we as a team stand for – it drives our goals and daily decision-making processes.

Our business is on a journey to become more sustainable, by having both a positive social and environmental impact. We are continually developing and refining our approach to reflect our commitment to environmental, ethical and social issues, combined with an ongoing approach to circularity, plus giving back to the community and the planet as a whole.

Our path includes working with suppliers and manufacturers who ensure that their supply chain is ethical, and are committed to a sustainable future. The suppliers we choose to work with adhere to a strict code of conduct in relation to their terms of governance and ethics. This includes, but is not limited to, adhering to all relevant local and national laws. 

PEOPLE
Through our supply chain, we have developed and maintained strong working relationships with our suppliers. We care deeply about the people in our community and make it a priority to support them.

CIRCULARITY
As we are committed to working toward a more sustainable future, the concept of circularity requires us to be smarter about how our products and packaging are produced for their next phase and use. In addition, we partner with The Beauty Bank, a group that provides women & young people in need with the little luxuries – toiletries, beauty & skincare products – that most of us take for granted 

PACKAGING
We have partnered with a specialist packaging supplier to create packaging that is eco-friendly and made from recyclable materials, as far as possible. In addition, we are aiming to eliminate unnecessary materials where we can. 

    DIGITAL RECEIPTS
    We have eliminated paper receipts altogether as standard practice and our SWIISH community have embraced this decision.

    RECYCLED CARDBOARD BOXES
    We use recycled cardboard boxes for product storage and these are re-used on an ongoing basis.

    DRINK UP
    You know we love our wellness powders and in a mission to encourage others to avoid single-use plastic bottles, we proudly stock a range of reusable drinkware and BPA-free drink bottles in our online store.

    FREELANCE ONLINE CUSTOMER CARE ASSISTANT

    Australia’s leading wellness brand, SWIISH stands for strength. But it also stands for confidence, assuredness and self-worth, for action and empowerment. 

    SWIISH supplements are scientifically formulated and carefully created, using the highest-grade ingredients and tested again and again for efficacy. There are no shortcuts, no preservatives, no cheap fillers and no nasties. With key supplements formulated to improve skin glow, hair growth, gut health, sleep, metabolism and energy levels the range is designed to enable everyone to seize each day with a glowing, healthy confidence.

    THE ROLE

    We are looking for an Online Customer Care Assistant to work approximately 10 hours a week (more during peak times) on a freelance basis. The role is responsible for ensuring a consistently high level of customer service across all platforms, using the brand tone of voice. 

    Responsibilities include:

    Assisting customers with all enquiries, including but not limited to queries across products, fulfillment and shipping, subscriptions, product recommendations, rewards points, offers and promotions. Responding to customer queries received via email, social media comments, DMs, and phone enquiries in a timely mannerEscalation of any issues regarding order fulfillment or delivery with the relevant parties eg Australia PostTracking any open issues, following up as needed to ensure resolution and closureWorking closely with with the fulfillment team to ensure all orders are shipped without issuePlace orders in Shopify as requested by the co-founders eg competition winners, gifting etc

    The successful candidate will possess the following skills and experience:

    The ability to confidently use Shopify (essential)Experience using a centralised customer platform such as Gorgias, Zendesk or similar (preferred)Strong written communication skillsThe ability to go the extra mile to ensure customer satisfactionFlexibility to respond to customer queries outside of standard business hours, particularly if the customer needs an answer quickly in order to complete a time-sensitive transaction

    This is a rare opportunity to join our team on a freelance basis, and genuinely help make a difference to the lives of our customers and community through their wellness. In turn, you will be provided with a supportive team environment, competitive hourly rate and the flexibility to work from anywhere. As a freelancer, you would need to set up an ABN if you don’t already have one (it’s easy), and invoice us weekly for hours worked.

    To apply, please send your application (resume/job history and cover letter) to Maha Corbett via maha@swiish.com.au

    Note: Only those candidates selected for an interview will be contacted.