All stocked items will be dispatched within 24-48 hours from the date the order was placed. Some specialty or pre-order items may take longer to ship; customers will be notified if so.
- Please note that all orders are dispatched on weekdays only.
- All Fast Shipping orders placed prior to 11am (AEST) weekdays, will be dispatched same day.
SHIPPING TIMES AND TRACKING
All items will be delivered via Australia Post. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post. Once your order is dispatched, you will receive an email with tracking information.
Standard shipping – Domestic Australia wide shipping delivery time estimate up to 3-7 business days
Fast shipping – Domestic Australia wide shipping delivery time estimate up to 1-3 business days. *Estimated delivery times are subject to Australia Post. Free shipping on orders over $59.00 only applies to standard shipping.
Delivery time estimate up to 14 business days. *Estimated delivery times are subject to Australia Post.
Please be aware that there can be delays in customs, which is unfortunately out of our control and these are not calculated in our delivery time estimate.
Some orders may incur a customs or import duty charge. SWIISH does not have any control over these charges and are unable to advise what they will be, as it is based on your own country's regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned and SWIISH will not pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and SWIISH will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark international orders as a gift in order to bypass or reduce any customs fees.
It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.
ORDER DOES NOT ARRIVE
Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. SWIISH is not responsible for fault of delivery by Australia Post. Please let us know, however we are not able to refund in these circumstances.
We ask you that you choose carefully. We do not offer returns or exchanges. Goods may only be refunded where they are faulty.
While we do our best to ensure everything we send to our valued customers is in perfect condition, in the event that you receive an item from us which you believe is faulty, due to damage during shipping or manufacturing defects, please email us as soon as possible via email@example.com.