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FREE SHIPPING AUS-WIDE OVER $59

20% OFF FIRST ORDER WITH CODE: WELCOME20

SWIISH SUBSCRIPTIONS

Want to put your wellness and beauty on auto-pilot and SAVE BIG too? We thought so! That's why we decided to offer our SWIISH products as a subscription. Automatically save 10% AND have it delivered to your door for FREE (total savings up to 60% off). You can swap your products, skip a shipment, or cancel anytime.
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SUBSCRIPTION FAQs

How do SWIISH Wellness & Beauty Subscriptions work?
When you purchase a SWIISH subscription, you’re consenting to receive a regular automated shipment (every 1, 2 or 3 months) of the nominated SWIISH product. Your subscription will automatically roll over each time on the day before your original order was placed. For example: if you signed up to the monthly subscription on the 2nd  January, the next month’s subscription will rollover on the 1st  February. If you signed up to a three-monthly subscription on the 2nd January, the next one will roll over on the 1st April.. 

What are the benefits?
The best part, aside from the savings and the FREE shipping, is that you are putting your self-care on autopilot. Take away the time spent ordering and hassle of remembering to stock up – we do all the hard work for you! In addition, you'll automatically go into the draw for every competition we run – for mega-wellness packs, huge beauty bundles and so much more. Oh – and you’ll also receive the occasional subscriber-ONLY surprise gift with your delivery.

Can I continue to do a single purchase?
Yes. You can do this by simply clicking on the “One Time” purchase option box.

Do I have to pay for shipping?
No – subscription shipping is on us.  

Can I cancel my subscription?
Yes. Your subscription can be cancelled at anytime, by simply emailing hello@SWIISH.com.au. This action needs to be completed at least 72 hours before your next scheduled payment. This time allows for all the necessary info to be transferred over. There is NO cancellation fee if you have had your subscription for over 3 months. If you have held your subscription for under 3 months there is a one-off cancellation fee of $19.95. 

When will my card be charged?
Your card will be charged once when your first order is placed, and then automatically (once) every time your subscription is due to roll over.

Can I skip my upcoming delivery?
Yes, you can skip a delivery at any time, and pause your subscription for up to 6 months at a time. Even better, you can manage all of this yourself from your (own) SWIISH online account. **Note: Skipping your delivery DOES NOT cancel your subscription. 

How can I skip, make changes or modify my delivery?
Skipping a delivery is super-easy, just follow these simple steps:

1. Log into your SWIISH Online Account.
2. Click on the Manage Subscription link.
3. Click on Delivery Schedule.
4. Click the Skip link. 

This will then skip the month (or months) you wish to skip. Please note that you can only skip up to 6 months at one time. 

Can I permanently swap my subscription?
Yes, you can permanently swap your subscription product at any time. You can manage this from your (own) SWIISH online account: 

1. Log into your SWIISH Online Account. 
2. Click on Manage Subscriptions.
3. Click on SWAP.
4. Enter Product to Swap – for example: GLOW Marine Collagen.
5. Select Product.
6. Select Delivery Schedule – for example: Every 1, 2, 3 Months.
7. Click on Swap Product. 

This action needs to be completed at least 72 hours before your next scheduled payment. This time allows for all the necessary info to be transferred over. 

Can I do a one-off subscription swap?
Yes, simply follow these steps:

1. Log into the SWIISH online portal and select the product you wish to swap. Move forward with the swap. If there is a difference in price, this will be worked out by the system during this step.

2. Once you have physically received your newly swapped product, log back into the portal & swap back to your original subscription item. If you don’t do this step, you will continue to receive the new product ongoing. You’ll need to ensure that you have swapped back to your original product more than 72 hours before your next scheduled order. 

For example – you currently subscribe to our GLOW Marine Collagen Powder. You keep hearing about our SLEEP Superfood Powder, and you want to give it a go for your next delivery. Your next GLOW delivery is scheduled for October 15th. You make sure you log into the portal by October 11 at the latest, swap your GLOW Marine for SLEEP Superfood Powder. If there’s a price difference to be paid, or to be credited to you, it will happen now. After your SLEEP delivery arrives around a week later, you have until November 11 at the latest, to switch back to your GLOW Marine if you wish. If you don’t switch back, you’ll receive (and be charged for SLEEP) for all future deliveries. 
 

Can I change the frequency of my delivery schedule?
Yes you can! To do this, please email hello@SWIISH.com.au 

Can I change my payment method?
Yes. You can change your payment method at any time, just follow these steps:

1. Log into your SWIISH Online Account.
2. Click on Manage Subscriptions.
3. Click on Billing Information. 
4. Click on Update Card.

Can I pay with PayPal or Afterpay?
No, we only accept payment for Wellness & Beauty Subscriptions with credit card at this time.

Can I redeem SWIISH Rewards points or discount codes on my subscription purchase?
No. As you are already receiving a 10% discount on the original RRP, along with FREE shipping, we are unable to offer any additional rewards or discounts on subscription purchases at this time. 

Subscription Terms & Conditions:

When you place an order for a subscription product you enter into an agreement to receive your SWIISH WELLNESS Powder or SWIISH BEAUTY Product on an ongoing automated basis. You will be charged for your initial order upon completing the initial transaction on the site. Subsequent recurring orders will be charged without the need for further authorisation from you. By entering into the subscription you are authorising ongoing payments. By subscribing to the service, you are agreeing to receive your SWIISH WELLNESS Powder or SWIISH BEAUTY Product on a recurring basis for an indefinite period unless cancelled by you or us as set out in these Terms and Conditions. The subscription amount and billing interval are set out on the checkout page, confirmation correspondence, and the customer login area of the site. You can cancel, pause, skip and otherwise amend your subscription within 72 hours of when your next scheduled shipment is due, without the need to receive further products from us, provided that your request is received and confirmed by us and the $19.95 one-off cancellation fee is paid (if applicable). We are unable to offer any other rewards or discounts on subscription purchases at this time. There is NO cancellation fee if you have had your subscription for over 3 months. If you have held your subscription for under 3 months there is a one-off cancellation fee of $19.95. Once this fee is paid, your subscription will be cancelled. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription. All re-subscriptions will be at the current price as at that date. Previous subscription rates cannot be honoured. We reserve the right to terminate your subscription at our reasonable discretion at any time and without giving any reasons for our decision. 

FREELANCE ONLINE CUSTOMER CARE ASSISTANT

Australia’s leading wellness brand, SWIISH stands for strength. But it also stands for confidence, assuredness and self-worth, for action and empowerment. 

SWIISH supplements are scientifically formulated and carefully created, using the highest-grade ingredients and tested again and again for efficacy. There are no shortcuts, no preservatives, no cheap fillers and no nasties. With key supplements formulated to improve skin glow, hair growth, gut health, sleep, metabolism and energy levels the range is designed to enable everyone to seize each day with a glowing, healthy confidence.

THE ROLE

We are looking for an Online Customer Care Assistant to work approximately 10 hours a week (more during peak times) on a freelance basis. The role is responsible for ensuring a consistently high level of customer service across all platforms, using the brand tone of voice. 

Responsibilities include:

Assisting customers with all enquiries, including but not limited to queries across products, fulfillment and shipping, subscriptions, product recommendations, rewards points, offers and promotions. Responding to customer queries received via email, social media comments, DMs, and phone enquiries in a timely mannerEscalation of any issues regarding order fulfillment or delivery with the relevant parties eg Australia PostTracking any open issues, following up as needed to ensure resolution and closureWorking closely with with the fulfillment team to ensure all orders are shipped without issuePlace orders in Shopify as requested by the co-founders eg competition winners, gifting etc

The successful candidate will possess the following skills and experience:

The ability to confidently use Shopify (essential)Experience using a centralised customer platform such as Gorgias, Zendesk or similar (preferred)Strong written communication skillsThe ability to go the extra mile to ensure customer satisfactionFlexibility to respond to customer queries outside of standard business hours, particularly if the customer needs an answer quickly in order to complete a time-sensitive transaction

This is a rare opportunity to join our team on a freelance basis, and genuinely help make a difference to the lives of our customers and community through their wellness. In turn, you will be provided with a supportive team environment, competitive hourly rate and the flexibility to work from anywhere. As a freelancer, you would need to set up an ABN if you don’t already have one (it’s easy), and invoice us weekly for hours worked.

To apply, please send your application (resume/job history and cover letter) to Maha Corbett via maha@swiish.com.au

Note: Only those candidates selected for an interview will be contacted.