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SUBSCRIPTION FAQs

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How does the SWIISH Powder Subscription work?
When you purchase a SWIISH Powder subscription, you’re consenting to receive a regular automated shipment (every 1, 2 or 3 months) of the nominated SWIISH Powder. Your subscription will automatically roll over each time on the day before your original order was placed. For example: if you signed up to the monthly subscription on the 2nd January, the next month’s subscription will roll over on the 1st February. If you signed up to a three-monthly subscription on the 2nd January, the next one will roll over on the 1st April. 

What are the benefits?
The best part, aside from the savings and the free FAST shipping, is that you are putting your wellness on autopilot. Take away the time spent ordering and hassle of remembering to stock up – we do all the hard work for you! In addition, you'll automatically go into the draw for every competition we run – for mega-wellness packs, huge beauty bundles and so much more. Oh and don't be surprised when you receive a free monthly subscriber ONLY gift with every delivery.

Can I continue to do a single purchase?
Yes. You can do this by simply clicking on the “One Time” purchase option box.

Do I have to pay for shipping?
No – subscription shipping is on us. Better yet, your subscription will be sent via Fast Shipping! 

Can I cancel my subscription?
Yes. Your subscription can be cancelled at anytime, by simply emailing hello@SWIISH.com.au. There is a one-off cancellation fee of $19.95.

When will my card be charged?
Your card will be charged once when your first order is placed, and then automatically (once) every time your subscription is due to roll over.

Can I skip my upcoming delivery?
Yes, you can skip a delivery at any time, and pause your subscription for up to 6 months at a time. Even better, you can manage all of this yourself from your (own) SWIISH online account. **Note: Skipping your delivery DOES NOT cancel your subscription. 

How can I skip, make changes or modify my delivery?
Skipping a delivery is super-easy, just follow these simple steps:

1. Log into your SWIISH Online Account.
2. Click on the Manage Subscription link.
3. Click on Delivery Schedule.
4. Click the Skip link. 

This will then skip the month (or months) you wish to skip. Please note that you can only skip up to 6 months at one time. 

Can I permanently swap my powder subscription?
Yes, you can permanently swap your subscription product at any time. You can manage this from your (own) SWIISH online account: 

1. Log into your SWIISH Online Account. 
2. Click on Manage Subscriptions.
3. Click on SWAP.
4. Enter Product to Swap – for example: GLOW Marine Collagen.
5. Select Product.
6. Select Delivery Schedule – for example: Every 1, 2, 3 Months.
7. Click on Swap Product. 

This action needs to be completed at least 72 hours before your next scheduled payment. This time allows for all the necessary info to be transferred over. 

Can I do a one-off powder subscription swap?
Yes, simply follow these steps:

1. Log into the SWIISH online portal and select the product you wish to swap. Move forward with the swap. If there is a difference in price, this will be worked out by the system during this step.

2. Once you have physically received your newly swapped product, log back into the portal & swap back to your original subscription item. If you don’t do this step, you will continue to receive the new product ongoing. You’ll need to ensure that you have swapped back to your original product more than 72 hours before your next scheduled order. 

For example – you currently subscribe to our GLOW Marine Collagen Powder. You keep hearing about our SLEEP Superfood Powder, and you want to give it a go for your next delivery. Your next GLOW delivery is scheduled for October 15th. You make sure you log into the portal by October 11 at the latest, swap your GLOW Marine for SLEEP Superfood Powder. If there’s a price difference to be paid, or to be credited to you, it will happen now. After your SLEEP delivery arrives around a week later, you have until November 11 at the latest, to switch back to your GLOW Marine if you wish. If you don’t switch back, you’ll receive (and be charged for SLEEP) for all future deliveries. 

 

Can I change the frequency of my delivery schedule?
Yes you can! To do this, please email hello@SWIISH.com.au 

Can I change my payment method?
Yes. You can change your payment method at any time, just follow these steps:

1. Log into your SWIISH Online Account.
2. Click on Manage Subscriptions.
3. Click on Billing Information. 
4. Click on Update Card.

Can I pay with PayPal or Afterpay?
No, we only accept payment for powder subscriptions with credit card at this time.

How long will it take for my order to be shipped?
Once your order is placed, it will be dispatched within 24 hours from SWIISH.

Can I redeem SWIISH Rewards points or discount codes on my subscription purchase?
No. As you are already receiving a 10% discount on the original RRP, along with free fast shipping, we are unable to offer any additional rewards or discounts on subscription purchases at this time. 

 

Subscription Terms & Conditions:
When you place an order for a subscription product you enter into an agreement to receive your SWIISH WELLNESS Powder on an ongoing automated basis. 
You will be charged for your initial order upon completing the initial transaction on the site. Subsequent recurring orders will be charged without the need for further authorisation from you. By entering into the subscription you are authorising ongoing payments. By subscribing to the service, you are agreeing to receive your SWIISH WELLNESS Powder on a recurring basis for an indefinite period unless cancelled by you or us as set out in these Terms and Conditions. The subscription amount and billing interval are set out on the checkout page, confirmation correspondence, and the customer login area of the site. You can cancel, pause, skip and otherwise amend your subscription within 72 hours of when your next scheduled shipment is due, without the need to receive further products from us, provided that your request is received and confirmed by us and the $19.95 one-off cancellation fee is paid (if applicable). We are unable to offer any other rewards or discounts on subscription purchases at this time. You can cancel your subscription at any time with a one-off $19.95 cancellation fee. Once this fee is paid, your subscription will be cancelled. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription. All re-subscriptions will be at the current price as at that date. Previous subscription rates cannot be honoured. We reserve the right to terminate your subscription at our reasonable discretion at any time and without giving any reasons for our decision. 

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