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FREE SHIPPING AUS-WIDE OVER $59

20% OFF FIRST ORDER WITH CODE: WELCOME20

Orders & Shipping

FAQ

Shipping rates

Free Australia-wide Standard Shipping for all orders over $59.00* (Limited Time Only)

Australia-wide Standard Shipping — $9.95

Australia-wide Fast Shipping — $14.95 (**Please note that Fast Shipping is unavailable during the Black Friday–Cyber Monday period)

New Zealand Standard Shipping — $16.95 

International Shipping — $20.00

Shipping times & tracking

ORDER PROCESSING

** Please note: Fast Shipping is unavailable during the Black Friday–Cyber Monday period**

All stocked items will be dispatched within 24–48 hours from the date the order was placed. 

Please note that orders are processed on weekdays only, and are not dispatched on weekends or public holidays.

During peak periods (e.g. sales / promotions), please allow additional time for your order to be dispatched. Pre-order items may take longer to ship; customers will be notified if so. 

All Fast Shipping orders placed prior to 11am (AEST) weekdays, will be dispatched same day.

SHIPPING

All items will be delivered via Australia Post. Once your order is dispatched, you will receive an email with tracking information. If you would like more information on the location of your parcel during transit, please contact Australia Post. 

AUSTRALIA WIDE: 

Standard shipping — Domestic Australia–wide shipping delivery time estimate up to 3-9 business days*. 

Fast shipping — Domestic Australia-wide shipping delivery time estimate up to 1–3 business days*. 

*Estimated delivery times are subject to Australia Post. 

INTERNATIONAL: 

Delivery time estimate up to 15 business days (subject to Australia Post and local postal services in your location). 

Please be aware that there can be delays in customs, which is unfortunately out of our control and these are not calculated in our delivery time estimate.  

Some orders may incur a customs or import duty charge. SWIISH does not have any control over these charges and are unable to advise what they will be, as it is based on your own country's regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned and SWIISH will not pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and SWIISH will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark international orders as a gift in order to bypass or reduce any customs fees. 

Incorrect address

It is your responsibility to provide the correct shipping/delivery address for your order. If the incorrect delivery address is provided, we cannot refund your purchase or replace the goods.

Order does not arrive

The Australia Post website can be used to track your parcel. We encourage customers to track parcels. SWIISH is not responsible for fault of delivery by Australia Post. Please let us know, however we are not able to refund in these circumstances.

Returns

Please choose carefully as we do not offer returns or exchanges.

We create quality products designed to deliver results. If you believe the product you have received is damaged or faulty, please email us at hello@swiish.com.au as soon as possible. Please include clear images of the issue so we can best assist.