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20% OFF WITH CODE: EOFY20

SPEND OVER $99 FOR FREE MYSTERY GIFT (*T&Cs apply)

GENERAL FAQ'S

 
Our dedicated customer care team is available Monday to Friday 9am - 5pm (AEST) at hello@swiish.com.au 

POPULAR QUESTIONS:

What are my shipping options?
STANDARD DOMESTIC SHIPPING - $9.95 (3-9 business days)
FAST DOMESTIC SHIPPING - $14.95 (1-3 business days)
INTERNATIONAL STANDARD SHIPPING - $20.00 Flat Rate (14 business days)
Free standard shipping is available for all domestic orders over $59.00 (for a limited time only) or unless we are running a promotion.
When will my order ship?
All standard shipping orders ship within 1-2 business days.
All fast shipping orders placed prior to 3pm, will be processed on the same day
Orders placed on a Friday after 4pm AEST will ship the following Monday.
How do I track my order?
Once your order has been fulfilled, you will be emailed an order confirmation, which will include the necessary tracking advice.
In the event, that you do not receive an order confirmation, please email hello@swiish.com.au  with your billing name and email address.
How do I make changes to my order?
Providing your order has not been fulfilled or dispatched, we are happy to make small minor changes. For example; an amendment to an address. To action these changes, please email hello@swiish.com.au 
What is your returns and exchange policy? 
At this time, our system is not able to process exchanges. If you have a question regarding an exchange, please email hello@swiish.com.au  and we will endeavour to help as best we can! For our detailed return policy, click on the following link: https://shop.swiish.com/pages/returns
 
PLACING AN ORDER:
Pre-Order
At times we offer the option to pre-order certain products and styles that are not yet available to ship. The estimated date will be indicated on the product description page. Pre-Order products are susceptible to unforeseen processing delays, so unfortunately, we cannot guarantee exact dates for these items. 
Other Promotions
From time to time we will run promotions via our social media channels or direct to customer. Exclusions of some products may apply.
Damaged Items
In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit note. All damaged or incorrectly sent items must be reported within 7 days of receipt. Please email our customer service team at hello@swiish.com.au  and be sure to include your name, order number and email address. And please don't worry, we are here to help you and ensure your experience with us is a great one.
AFTERPAY
AFTERPAY is a payment provider allowing you to pay for your product over an allocated period of time. Through AFTERPAY, you can pay for your purchases with 4 equal payments due every 2 weeks. For questions regarding payment via AFTERPAY, visit https://help.afterpay.com/hc/en-au
 
POWDER SUBSCRIPTIONS: 
How does the Subscription work?
When you purchase a Powder Subscription, you're consenting to receive a monthly shipment. Your subscription will automatically roll over each month on the day before your original order was placed. For example; if you signed up to the monthly subscription on the 2nd January, the next month's subscription will roll over on the 1st February.
Can I continue to do a single purchase?
Yes you can. You can do this by simply clicking on the "One Time" purchase option box.
Do I have to pay for shipping?
No charge – subscription shipping is on us!
Can I cancel my subscription?
Yes you can. Your subscription can be cancelled at anytime, by simply emailing hello@swiish.com.au  – there is a one-off cancellation fee of $20.00.
When will my card be charged?
Once your first order is placed and then automatically (once) every month when your subscription is due to roll over.
Can I skip, make changes or modify my upcoming monthly delivery?
Yes, you can! You can do all of the above to your upcoming monthly delivery at anytime. And even better news, you can manage all of this from your (own) SWIISH online account.
**Skipping your monthly delivery DOES NOT cancel your subscription
How can I skip, make changes or modify my monthly delivery?
Skipping your monthly delivery is super easy, by following these simple steps: 
Log into your SWIISH Online Account > Click on the Manage Subscription Link > Click on Delivery Schedule > Click on the Skip Link
This will then skip the month or months you wish to skip. Please that you can only skip up to 6 months at one time.
Can I change my payment method?
Yes! You can change your payment method at any time, by logging into your SWIISH account. Once in your account, follow these steps:
Manage Subscriptions > Billing Information > Update Card
How long will it take for my order to arrive?
Once your order is placed, it will be dispatched within 24 hours from the SWIISH warehouse. We use Australia Post as our shipping partner and depending on where you are located within Australia, your order can take anywhere between 1-10 days to arrive. Best of all, subscription shipping is on us – plus all subscriptions are sent via Fast Shipping!
What is the upside of getting a subscription?
The best part, aside from the savings and the free fast shipping is that you are putting healthy on autopilot. You can take away ordering time and the hassle of remembering to stock up. We do all the hard work for you.
 
RETURNS:
For our detailed Returns Policy and to lodge a return, click on the following link: https://shop.swiish.com/pages/returns
Faulty Items
While we do our best to ensure everything we send to our valued customers is in immaculate condition, in the event that you receive an item from us which you believe is faulty, due to damage during transit or a manufacturing defect, please email us as soon as possible. Please note that items that have been damaged as a result of wear and tear and NOT considered faulty. We will always endeavour to repair or replace your item. If we are unable to do this, we will offer you a full refund.
What items are eligible for a refund?
We do not offer returns or exchanges on accessories, beauty, homewares or health products. Goods may only be refunded where they are faulty.
Do we refund the cost of shipping?
Please note that we cannot refund the cost of shipping, but we will (of course) send out the replacement item free of shipping and we will get it out to you as soon as possible. 
How long will my refund take to be processed?
Once we receive your return, your refund or store credit will be processed within 5 business days. Your refund will be issued to your original payment method or if you selected store credit, we will send this to you via email.
Where will my funds be deposited?
Your refund will be issued to your original payment method or if you selected store credit then a store credit for the value of the goods will be emailed to you.
How do I know if you have received my return?
We strongly suggest you return your parcel with a tracking number. Please keep a copy of this tracking number so that once your parcel reaches SWIISH HQ, you will be able to see a delivered update when you track this online. Once your refund or store credit has been completed, we will email you to let you know. 
NOTE: We won't be able to refund your order if it has been lost in transit or your cannot find your tracking number to locate your parcel.
My order was through AFTERPAY, how will my refund be processed?
Simply lodge your return through the normal process and once the item is returned to our warehouse we will notify AFTERPAY to release the payments you made back into your nominated account. 
PLEASE NOTE: We will only be able to process your refund through AFTERPAY once your return reaches our HQ and is processed. You may still need to make payments whilst your return is coming back to us or waiting to be processed, but everything you have paid for regarding your returning item/s will be refunded once processed through our system.
I didn't print out my returns authorisation form - Is this a problem?
We understand that you may not have a printer, in this case we suggest that you still write on the front of your returns parcel your RA Number and place a hand-written note inside with your name, order number, RA Number and the items which you are returning.
If you sent the parcel without any forms or written notes and you did request for a refund or store credit online, then please be advised that your return may take longer to process as our Returns Department will have to manually process this request.
If you didn't request a Returns Authorisation Number and sent your parcel back to SWIISH HQ, then we will require additional time to contact you and process your return as there was no request/email to indicate what action needed to be taken from our end. 
Can I return sale items?
There is no refund on sale items. You will not be able to make a return if a product is on sale. In the event that you receive an item from us which you believe is faulty, due to damage during transit or a manufacturing defect. please email us at hello@swiish.com.au  as soon as possible. Fashion items on sale are eligible for a store credit note, if returned within the allocated time frame and have not been worn, altered or washed and must in their original condition. 
 

PRIVACY NOTICE

SWIISH is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We use this information to maximise your experience with us, identify your orders, provide you with newsletters, emails or SMS from us and our partner organisations (where applicable) and to personalise your shopping experience with us. 

The type of information we may obtain about you includes name, address, email address, telephone number, credit card details, billing address, geographic location, IP address, time zone, cookie information, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).

SWIISH uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies allow us to give you a more personalised shopping experience and to tailor the site to your preferences.

We also use cookies and pixels to serve ads to those who have visited our website for example, on Google or Facebook. The ads may appear on other websites you visit.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.  

SECURITY
When purchasing from SWIISH, your payment information is passed through a secure server so that you can feel confident when shopping with us. Our payment options include PayPal, Mastercard, Visa, Afterpay, ShopPay and Google Pay.

LINKS TO OTHER SITES
This website may contain links to other websites. These links are intended to support your experience and are for your convenience only. Any links to other sites from ours does not constitute endorsement or approval of those sites. As such, this privacy policy applies only to information collected by this website.

MORE INFORMATION
If you have any questions regarding this policy or your personal information, please contact us at hello@swiish.com.au

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TERMS OF SERVICE

By accessing or using this website (“the website”) or by accepting, accessing, using, receiving or reading any documents or materials prepared by SWIISH Pty Ltd ACN 162 444 751 (“we”, “us”, “our”), or by placing an order and/or purchasing goods from this website, you agree to be bound by these Terms and Conditions.

Governing law
These Terms and Conditions are governed by, and interpreted in accordance with, the laws in force in New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of, or exercising jurisdiction of, that State and waive any right you may have to claim that those Courts are an inconvenient forum.

Material
The material on this website, including the material sold on this website and any other material prepared by us (Material) are for general information purposes only and do not constitute advice. Website visitors, and anyone who accepts, accesses, uses, receives or reads the Material, should first obtain advice specific to their own situation. 

Before relying on any Material that contains health or nutritional information on this website, you should carefully consider your own health situation and obtain appropriate medical and / or expert advice relevant to your circumstances. We do not warrant that the website and any Materials are free from inherent defects, errors or deficiencies, or the completeness or accuracy of any Material.

The Material is not formulated to suit the nutritional needs of anyone with a pre-existing medical condition (including but not limited to any virus, disease, illness, disabilities, injuries, physical or mental conditions, general poor health or otherwise) or for pregnant or breastfeeding women.

Purchasing products 
You may offer to purchase products described on this website from us, at the price specified on the website for those products. You may not cancel an order once it has been submitted. Prices are inclusive of Australian goods and services tax. In all other respects, the price is exclusive of taxes, duties and charges imposed or levied in Australia or overseas in connection with the supply of goods. 

Payments
Payments processed through our website are managed by third party gateways, including but not limited to Shopify, PayPal, AfterPay, BrainTree and Stripe. All payment amounts are represented in Australian currency (AUD). All currency conversions and calculations are done through third party gateways, and we take no responsibility for the accuracy of any currency conversions. You agree to take all responsibility to assess any and all conversion transaction prices, shipping prices and the possibility of customs, taxes and duties, or import charges prior to confirming your order.

Reviews
Please be aware that reviews / testimonials on this website may not reflect the results that you may achieve by using our products or other materials.  Results may vary and your experience may not be similar to the experience of the user testimonial.

If you publish a testimonial, review or provide any comments regarding any Materials or us, you irrevocably grant us a non-exclusive, royalty free, perpetual right to use, reproduce, publish, translate and distribute such testimonials, reviews or comments throughout the world in any media. In addition, you expressly waive in favour of us all “moral rights” in any jurisdiction. 

Cancellation of orders 
You acknowledge that, despite our reasonable endeavours, products may be listed at an incorrect price or with incorrect information or may be unavailable. This may be due to an error or similar oversight. We reserve the right to cancel an order in that event. 

We may also cancel an order if we believe that it is being made in contravention of these terms and conditions. 

We may cancel an order even if it has been confirmed and the buyer’s credit card has been charged. We reserve this right up until the time of delivery of the Product to that buyer. If a cancellation of this nature occurs after the buyer’s credit card has been charged for the purchase, we will immediately issue a credit to the buyer’s credit card account the amount in question. 

Delivery 
Any delivery times on this website are indicative only. While we will use reasonable endeavours to arrange delivery using the method indicated within the timeframe indicated, we will not be liable for any failure to meet any such delivery time. 

You will be deemed to accept delivery of any ordered products when it is delivered to the premises indicated in the order or to any alternative location reasonably determined by the delivery provider. 

Change of Address
SWIISH cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given in the checkout section of the site. If this is not noticed until after your order is finalised, please email us at hello@SWIISH.com.au immediately. We will attempt to update any incorrect order details, however due to fast turnaround, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our Returns page for more information.

Risk and title 
Until you have made full payment for all products ordered from us, we retain title in those products. Risk in those products will pass to you upon receipt of the products by the delivery service provider. 

Specific warnings 
You must ensure that your access to this website is not illegal or prohibited by laws that apply to you. 

You must take your own precautions to ensure that the process that you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt we do not accept responsibility for any interference or damage to any computer system that arises in connection with your use of this website or any linked website. We do not accept liability for any losses arising directly or indirectly from corruption to or loss of data, errors or interruptions, any suspension or discontinuance of the website, or any transmissions by others in contravention of your obligations as set out in these terms and conditions. 

Intellectual property rights and licence 
All intellectual property rights in this website and material are owned by or licensed to us. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) and similar legislation that applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means: 

* Adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this website or material; or

* Commercialise any information, products or services obtained from any part of this website or material, without our written permission. 

Restricted use 
Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information or products obtained from this website or use it for commercial purposes. 

Linked websites 
This website may contain links to other websites (linked websites). Those links are provided for convenience only and may not remain current or be maintained. 

We are not responsible for the content or privacy practices associated with linked websites. 

Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary. 

Disclaimer 
We do not represent or guarantee that this website, or any other website that is accessible using a hyperlink from this website, will be free from errors or viruses. We do not represent or guarantee that access to this website will be uninterrupted. 

You acknowledge that this website may be affected by outages, faults or delays. Such outages, faults or delays may be caused by factors, including technical difficulties with the performance or operation of our or another person’s software, equipment or systems, traffic or technical difficulties with the Internet or infrastructure failures. 

To the extent permitted by law, any condition, warranty or guarantee that would otherwise apply by law is hereby excluded. Where legislation implies or prescribes any condition, warranty or guarantee, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition, warranty or guarantee, that condition, warranty or guarantee will apply and, to the extent permitted by law, our liability will be limited for a breach of that condition or warranty to one or more of the following: 

(a) if the breach relates to goods: 

(i) the replacement of the goods or the supply of equivalent goods; 

(ii) the repair of such goods; 

(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or 

(iv) the payment of the cost of having the goods repaired; and 

(b) if the breach relates to services: 

(i) the supplying of the services again; or 

(ii) the payment of the cost of having the services supplied again. 

This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded. 

Privacy policy 
Your privacy is very important to us. Users of our website should refer to our Privacy Policy for information about how we collect and use personal information. By accepting these terms and conditions you expressly consent to our disclosure and use of your personal information (including using email to communicate with you) as described in the privacy policy, which is incorporated into these terms and conditions by reference. 

Security of information 
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information that you transmit to us. Accordingly, any information that you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information. 

Termination of access 
Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination. 

Amendments to Terms and Conditions 
We may amend these Terms and Conditions and any Materials at any time. Amendments will be at our discretion, effective immediately upon their posting on this website and without any notice to you. Your continued use of this website and any materials following that publication will constitute your agreement to be bound by the amended terms and conditions. 

General 
We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.

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MOBILE TERMS OF SERVICE
Last updated: March 30, 2023

The SWIISH Pty Ltd. mobile message service (the "Service") is operated by SWIISH Pty Ltd. (“SWIISH Pty Ltd.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to SWIISH Pty Ltd.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SWIISH Pty Ltd. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, information (e.g., order updates, account alerts, etc.) and occasional offers and promotions. We promise not to spam you and you can unsubscribe at any time.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SWIISH Pty Ltd.. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18772175204 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SWIISH Pty Ltd. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18772175204 or email hello@swiish.com.au

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.